Refund Policy

Last updated 20 October 2026

What this policy covers

This policy applies to every product sold on this site, by IntelliPay Research, to the person who paid for it. That is the one-time panel access purchase and each optional upgrade offered after it:

Every one of these is charged a single time. Nothing on this site is a subscription, nothing renews, and there is no trial that turns into a charge. Each charge is treated separately, so you can be refunded for one purchase and keep another.

The 30-day window

The 30 days run from the date of the charge you want refunded, not from the date you first bought something. If you accepted an upgrade a few minutes after your panel access, each one has its own 30 days from its own charge date.

Requests made after 30 days are outside this guarantee. Write to us anyway and tell us what happened — where something has gone wrong at our end we will put it right.

How to ask for a refund

Either route works, and you only need to use one:

• Email us at support@intellipayresearch.com from the address you used at checkout. Put Refund in the subject line and include the name on the order and roughly when you bought, so we can find the charge.
• Or raise it with Explodely, the payment gateway that processes charges for this site, at help.explodely.com/support/tickets/new.

You do not need your order number. If you do not have it, your email address and approximate purchase date are enough.

What happens next

We answer refund and billing messages first, normally within one business day. Once a refund is approved it is submitted straight away and the money goes back to the card or account you paid with — we cannot send it anywhere else. Your bank then takes its own time to post it, usually 5 to 10 business days.

Charges and refunds for this site are processed through Explodely, so that is the name you will see on your statement and on the refund when it arrives.

What happens to your access

If we refund your panel access, your member area is closed at the same time. Refunding an upgrade removes only what that upgrade added — your panel access and everything else you kept stays as it is. Any pending or unreleased balance on a refunded account is cancelled with it.

Before you raise a dispute

If something looks wrong on your statement, please contact us first. A dispute opened with your bank takes weeks to resolve and locks the charge while it runs, where we can usually refund you the same day. We have never refused a refund asked for inside 30 days.

Accounts we will not refund

We may decline a refund, close the account and void any unpaid balance where an account has been used to submit automated, duplicated or deliberately false reviews, or where the same person has opened multiple member accounts. This is the only circumstance in which a request inside 30 days is refused.

Who you are buying from

IntelliPay Research is a private market research company. It is not a government programme or agency, and it is not affiliated with or endorsed by any social media or advertising platform. Questions about anything on this page can go to support@intellipayresearch.com.